Last updated: February 2026
At Chic Flick, we want you to shop with confidence. This Return & Refund Policy explains how returns, refunds, and replacements are handled for purchases made through https://freshwear.site/. By placing an order, you agree to these terms.
To qualify for a return, all of the following conditions must be met:
A return request is submitted within 14 days of delivery
The item is unused, unworn, and in original condition
Original packaging, tags, and labels are intact
Proof of purchase (order number or receipt) is provided
Items that do not meet these requirements may not be accepted.
The following items are not eligible for return or refund:
Used, worn, or damaged items (unless defective on arrival)
Clearance or final sale products
Items returned without original packaging or tags
Products damaged due to misuse, improper care, or accidents
If you receive a defective, damaged, or incorrect product:
Contact us within 7 days of delivery
Provide your order number and clear photos of the issue
Once verified, we will provide a replacement or full refund, including shipping costs if applicable.
To initiate a return:
Email us at sales@freshwear.site
Include your order number and reason for the return
Wait for return authorization and instructions
Returns sent without approval may be refused.
Customers are responsible for return shipping unless the item is defective or incorrect
Original shipping fees are non-refundable
We recommend using a trackable shipping service for returns
After we receive and inspect the returned item:
You will be notified whether the refund is approved or denied
Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Bank or card processing times may vary
We do not offer direct exchanges.
To exchange for a different product or size:
Return the original item (if eligible)
Place a new order for the desired product
Orders cannot be cancelled once shipped. If you no longer want the item, you may request a return after delivery, if eligible under this policy.
If you haven’t received your refund:
Check your bank or card statement
Contact your payment provider
Email us at sales@freshwear.site for assistance
